Refund policy

We're confident you'll adore your new charms, but if you find they're not the perfect fit and wish to initiate a return, simply submit a return request to info@junnacharms.com within 14 days of receiving your order. Please ensure that all charms are in unused condition. As a small business, we're currently unable to provide complimentary return shipping. Once we receive your return and confirm the product is in new condition, we'll promptly process your refund. Your satisfaction is our priority, and we appreciate your understanding in this matter.

Damages and issues
We kindly ask you to give your order a quick inspection upon arrival. If you happen to spot any defects, damages, or if, by chance, you receive an incorrect item, reach out to us right away. We're here to promptly assess the issue and ensure we set things right for you!

Disclaimer
While our charms are designed to be sturdy and can potentially prevent mishaps, once they're in your care, we cannot take responsibility for any breakage or damage. Please be mindful of their limits. They're more inclined for stylish selfies than a round of tug-of-war with your puppy.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@junnacharms.com.